ax999 Terms and Conditions

01 General Provisions

ax999 ("we", "platform" or "site") is an online gaming platform that provides services to adult users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between ax999 and all its users.

By accessing, registering on, or using any service on the ax999 platform, you confirm that you have fully read, understood and accepted these terms. These terms may be updated at any time and changes will take effect from the date they are published.

These terms have been prepared in Bengali and apply to players in Bangladesh. In the event of any dispute over interpretation of this document, the published Bengali version shall be considered final.

1.1 Nature of Service

ax999 is a safe and reliable platform where players can participate in various types of online games — such as slots, live casino, cricket betting and other games. The platform is secured with SSL encryption technology and is continuously committed to ensuring fair play.

02 Account Registration

To participate on the ax999 platform, each user must create a personal account. Providing accurate and truthful information at the time of registration is mandatory.

2.1 Registration Requirements

• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, mobile number and email provided at registration must be accurate.
• ax999 may request identity documents or other supporting documents at any time for account verification.
• Keeping the account password confidential is entirely the user's responsibility.

2.2 Account Security

You must notify our support team immediately of any unauthorized use of your account. Sharing login credentials with third parties is strictly prohibited. Violation of this prohibition may result in account suspension or closure.

03 Age Limit and Eligibility

The ax999 platform is operated for users aged 21 and above only. Minors are strictly prohibited from creating an account or playing on this platform.

3.1 Eligibility Requirements

• The user must be at least 21 years of age.
• The user must not be a resident of any country or region where online gaming is legally prohibited.
• Compliance with the applicable laws of one's own country is the user's own responsibility.
• ax999 reserves the right to verify the age of any user at any time.

For age verification, ax999 may request a copy of a national identity card, passport or birth registration certificate. The withdrawal process may be suspended until verification is complete.

04 Deposits and Withdrawals

ax999 supports secure financial transactions through popular payment methods in Bangladesh. All transactions are secured via SSL encryption.

4.1 Deposit Rules

• Minimum deposit amount: ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposits will only be accepted from an account registered in the same name as the depositing account.
• Deposits made through third parties are strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if account verification has not been completed.
• Withdrawals will not be approved if bonus wagering requirements have not been met.

05 Bonuses and Promotions

ax999 offers various types of bonuses and promotional offers to its players. Each bonus has its own terms and conditions that must be read before accepting.

5.1 Welcome Bonus

• New players will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.
• The wagering requirement for this bonus is 10 times (10x) — meaning the combined total of the deposit and bonus must be wagered 10 times.
• The welcome bonus applies only once per player.
• After claiming a bonus, the wagering requirement must be met within a specified time period.

5.2 VIP Program Cashback

ax999's VIP program has 5 tiers. Weekly cashback is available at each tier based on regular play:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.7% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• Diamond: up to 1.2% weekly cashback.

5.3 General Bonus Terms

• Bonus funds cannot be withdrawn directly; only winnings earned after meeting the wagering requirements will be eligible for withdrawal.
• ax999 reserves the right to modify, suspend or cancel any bonus offer.
• If bonus abuse or fraud is proven, the account may be closed.

06 Gaming Rules

All games on ax999 are operated following fair play principles. Players are required to play honestly and comply with the platform's rules.

6.1 General Rules of Play

• Each game has its own applicable rules, which are displayed before the game begins.
• If a game is interrupted due to a technical error, ax999 will take action in accordance with the relevant policy.
• If there is any doubt about the outcome of a game, the support team must be contacted via live chat.
• The use of automated betting software or bots is strictly prohibited.

6.2 Responsible Gaming

ax999 believes in responsible gaming. We encourage players to set their own limits. Deposit limits, session time limits and self-exclusion options are available on our platform. For more information, visit our Responsible Gaming page.

07 Prohibited Activities

The following activities are strictly prohibited on the ax999 platform. Violation of these prohibitions may result in permanent account closure and forfeiture of funds.

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Abusing the bonus system or attempting to circumvent its terms.
• Using the platform for money laundering purposes.
• Colluding with other players or employing fraudulent strategies.
• Using bots, macros or any other automated software.
• Attempting to breach the platform's security systems.
• Attempting unauthorized access to another user's account.
• Playing or managing an account on behalf of a third party.

08 Account Suspension and Closure

8.1 Account Suspension by ax999

ax999 may suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraudulent or illegal activity.
• If verification information is proven to be false.
• Upon instruction from a competent legal authority.

8.2 Account Closure by the Player

You may request account closure at any time by contacting our support team. All wagering requirements and pending withdrawals must be settled before the account is closed.

09 Limitation of Liability

ax999 accepts no responsibility for the following:

• Interruption or loss in a game due to loss of internet connection.
• Delays or failures related to third-party services (bKash, Nagad, bank).
• Account information being exposed due to the user's own negligence.
• Temporary unavailability during technical maintenance.
• Financial losses arising from a player's gaming — this is the player's own responsibility.

ax999 is committed to improving the quality of the platform and providing uninterrupted service. However, for unintentional issues arising from technical limitations, we always strive to provide a quick resolution.

10 Privacy and Data

ax999 places the highest importance on protecting the personal information of its users. To learn more about our data collection, use and storage policy, please read our Privacy Policy.

10.1 Purpose of Data Use

• For account verification and management.
• For processing financial transactions.
• To provide customer service.
• To send promotional offers (subject to your consent).
• To fulfill legal obligations.

ax999 does not sell user information to any third party. However, information may be provided to authorities in cases of legal obligation or for the purpose of preventing fraud.

11 Dispute Resolution

If you have any dispute or complaint, please contact our customer support team first. We always strive to resolve disputes through friendly discussion.

11.1 Complaint Process

• First step: Notify our support team via 24/7 live chat.
• Send a detailed complaint by email: [email protected]
• Complaints must be filed within 30 days of the issue arising.
• ax999 will provide a resolution within a reasonable time after receiving the complaint.

12 Changes to Terms

ax999 reserves the right to change, add to, or remove these terms at any time. Updated terms will take effect from the date they are published on the platform.

For significant changes, ax999 will attempt to provide notice via registered email or on the platform. However, continued use of the platform after any changes will be considered acceptance of the new terms.

The current version of the terms will always be available on this page. We encourage you to check this page regularly.

12.1 Contact

If you have any questions about these terms, please contact our support team. We are always ready to clear up any doubts you may have.

• Email: [email protected]
• Live chat: Support is available in Bengali 24/7.