ax999 Privacy Policy

1 Introduction

ax999 ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") describes in detail how we process your personal information ("information") when you use ax999's website and services.

By registering on this platform or using our services, you consent to the terms described in this privacy policy. We respect your privacy and are always committed to protecting your personal information.

2 Information Collection

ax999 collects information in various ways. We only collect the information that is necessary to provide our services.

2.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information such as bKash or Nagad number
• Login credentials (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device type
• Session duration, pages visited, and click patterns
• Login and logout time and date
• Game history and transaction records

2.3 Information Received from Third Parties

In some cases, we may receive information through payment processors or identity verification agencies. This information is used solely to ensure the security and validity of your account.

3 Use of Information

ax999 uses the information collected about you for the following purposes:

• Account Management: Completing the registration process, verifying identity, and keeping your account active.
• Service Delivery: Providing gaming features, processing financial transactions, and awarding bonuses and rewards.
• Security Assurance: Preventing fraud, money laundering, and other illegal activities.
• Customer Support: Resolving your questions and complaints and providing assistance via live chat.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Improving our platform and user experience.
• Responsible Gaming: Identifying problematic gaming behaviour and providing support.

We never sell your personal information or transfer it to third parties for marketing purposes.

4 Information Storage

Your personal information is stored on secure servers using SSL encryption technology. We retain information for the following periods:

• Active Account Information: For the entire duration that your account remains active.
• Financial Transaction Records: For a minimum of 5 years (as required by law).
• After Account Closure: For as long as necessary to fulfil legal obligations.

Once the retention period ends or there is no legal requirement, we securely delete or fully anonymise your information.

5 Sharing Information with Third Parties

ax999 may share your personal information with third parties in limited and specific circumstances. Those circumstances are described below:

5.1 Payment Processors

To complete financial transactions, we share the necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.

5.2 Technology and Software Partners

Gaming software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) may receive limited technical information to operate games on our platform.

5.3 Legal Authorities

When required by law, by court order, or in the context of a government investigation, we may be obliged to disclose information to the relevant authorities.

6 Cookies and Tracking

ax999 uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep the platform running smoothly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand how users interact with the platform.

6.2 Cookie Control

You can refuse or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Know: You have the right to know what information we have collected about you.
• Right to Correction: You have the right to request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your personal information be deleted, though this may not apply where legal obligations exist.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Restrict Processing: The right to request that the processing of your information be limited in certain circumstances.
• Right to Object: The right to object to specific uses of your information.

To exercise these rights, please contact our support team. We generally respond to your request within 30 business days.

8 Security Measures

ax999 applies industry-standard security measures to keep your personal information protected.

8.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission between you and our servers is encrypted.
• Password Hashing: Your password is never stored directly; it is processed through strong cryptographic hashing.
• Firewall and Intrusion Detection: Our infrastructure is protected by advanced firewalls and real-time monitoring systems.
• Regular Security Audits: Regular security tests are conducted to identify and address vulnerabilities in our systems.

8.2 Your Role in Account Security

You also play an important role in the security of your account. We advise you to:

• Use a strong and unique password.
• Do not share your login details with anyone else.
• If you notice any suspicious activity, let us know immediately.
• Always access the platform from a safe and trusted network.

9 Age Verification

ax999 is for users aged 21 and above only. We verify the age of every user at the time of registration.

Identity document information provided for age verification is stored with the highest level of security and is used solely for validation purposes. We do not knowingly collect any information from persons under the age of 18.

If you believe a minor has registered on our platform, please notify our support team immediately.

10 Policy Changes

ax999 reserves the right to amend and update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• You will be clearly informed when logging in to the platform.
• The "Last Updated" date on this page will change.

If you continue using the platform after a change, you will be considered to have agreed to the updated policy. If you object to a policy change, please contact the support team to close your account.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali 24/7 on our website.

When we receive a privacy-related complaint or request, we will do our best to respond as quickly as possible and within a maximum of 30 business days.